Terms and Conditions

These Terms and Conditions ("Terms") are an agreement between you and Biz E-Agency Inc., 1317 Edgewater Dr #867, Orlando, FL, United States ("Society Kart", "we", "us"), and apply when you use the Society Kart app or the website getsocietykart.com. By creating an account, placing an order or using the service, you accept these Terms, our Privacy Policy and the policy for your role (Customer, Shop Owner, Rider or Partner). If you do not agree, please do not use Society Kart.

1. What Society Kart is

Society Kart is a technology platform that connects residents with participating local shops, home-service providers, car vendors and delivery riders. Shops are responsible for their products, prices and preparation; riders carry out deliveries; car vendors provide the trips. Society Kart provides the app, order tracking, in-app chat and calls, support and payment records. Society Kart does not itself manufacture or sell the products listed by shops.

2. Where we operate

Society Kart currently operates in PNWHS, Bin Qasim, Karachi, Pakistan. Shops, services and delivery are only available in the areas shown in the app.

3. Who can use Society Kart

You must be at least 18 years old to create an account and place orders, or have permission from a parent or guardian who accepts these Terms for you. Shops, riders and partners must be at least 18 and legally able to do business.

4. Your account

• Give accurate information and keep it up to date.
• Keep your sign-in secure; you are responsible for activity on your account.
• One person per account. Do not share or sell accounts.
• You can delete your account at any time; see Delete your account.

5. Orders

• Prices, items and availability are set by each shop and shown in the app when you order.
• Minimum order: Rs. 500 of items per shop, not counting the delivery charge.
• Delivery charge: Rs. 100 per order.
• All charges are shown before you confirm. Items from different shops are placed as separate orders.
• A shop may accept or reject an order (for example if an item is out of stock). You are not charged for a rejected order.
• Delivery times shown in the app are estimates.
• Some orders use a private 4-digit delivery code. Share it only with your rider when you have the order in your hands.

6. Payments

You pay by Cash on Delivery, or by JazzCash / Easypaisa to the rider's wallet with a screenshot that the rider confirms before handover. Online card payments are not offered at this time. Payments for products and services are made directly to shops, riders and vendors, not through Google Play.

7. Cancellations and refunds

See the Refund and Cancellation Policy.

8. Car booking and home services

Car booking connects you with independent car vendors. The app suggests a fare (Rs. 600 for up to 5 km, then Rs. 150 for each started extra km); the final fare is agreed between you and the vendor in the app before the trip. Home services are provided by independent providers listed in the app.

9. AI Assistant

The in-app AI Assistant gives automated answers about Society Kart and your orders. Answers can be wrong or incomplete; for anything important use the "Talk to a person" option. Do not share passwords, PINs or delivery codes with the assistant.

10. Your content and conduct

You are responsible for what you post: reviews, chats, voice notes, photos and classified ads. You must not:

• post anything illegal, false, hateful, sexual, violent, harassing or that infringes someone else's rights;
• sell or advertise illegal, unsafe, counterfeit or restricted items (including drugs, weapons, tobacco to minors or alcohol);
• share phone numbers or contact details to move orders off the platform (they are blocked automatically);
• place fake orders, abuse refunds, misuse payment screenshots or try to break or overload the service;
• harass, threaten or discriminate against shops, riders, customers or our team.

Reporting and blocking: you can report a user, a message, a review or an ad through Help & Support in the app or at support@getsocietykart.com. We review reports within 24 hours, remove content that breaks these rules and suspend or close the accounts responsible. There is no tolerance for objectionable content or abusive users.

11. Suspension and closing of accounts

Society Kart may suspend or close any account (customer, shop, rider, car vendor or advertiser) if it breaks these Terms, a role-specific policy or the law, or to protect our users. Serious violations can lead to immediate removal. Where possible we explain the reason and give you a chance to respond through support.

12. Intellectual property

The Society Kart name, logo, app, website and their content belong to Biz E-Agency Inc. and may not be copied or used without permission. When you upload content, you give Society Kart permission to show it in the service for its purpose (for example a product photo in a shop's menu). Shops and advertisers must own or have the right to the images and text they upload.

13. Availability of the service

We work to keep Society Kart running, but we cannot promise it will always be available, uninterrupted or error-free. We may change, add or remove features.

14. Responsibility and liability

• Shops are responsible for the quality, safety, labelling and legality of their products, and providers for their services.
• To the extent the law allows, Society Kart is not liable for indirect losses, or for losses caused by a shop, provider, vendor or rider. Our total liability for any claim related to an order is limited to the amount you paid for that order.
• Nothing in these Terms limits rights you have under consumer protection laws that cannot be limited, or our liability for fraud or for death or injury caused by our negligence.

15. Complaints and disputes

Contact Help & Support in the app or support@getsocietykart.com first; we aim to respond within 2 working days and to resolve most issues within 7 working days. Because the service is provided in Pakistan, orders, deliveries and bookings are governed by the laws of Pakistan, and nothing in these Terms removes consumer rights you have under those laws.

16. App stores (Apple App Store and Google Play)

If you downloaded the app from the Apple App Store or Google Play:

• These Terms are between you and Biz E-Agency Inc. only, not with Apple Inc. or Google LLC. Biz E-Agency Inc., not Apple or Google, is solely responsible for the app and its content.
• Your licence to use the app is limited to a non-transferable licence to use it on devices you own or control, as allowed by the store's usage rules.
• Apple and Google have no obligation to provide any maintenance or support for the app.
• If the app fails to meet any applicable warranty, you may notify Apple and Apple will refund the purchase price of the app, if any (the app is free). To the extent the law allows, Apple has no other warranty obligation for the app.
• Biz E-Agency Inc., not Apple or Google, is responsible for handling any claims about the app, including product liability claims, claims that the app fails to meet legal or regulatory requirements, and consumer protection or privacy claims.
• If anyone claims that the app infringes their intellectual property rights, Biz E-Agency Inc., not Apple or Google, is responsible for investigating, defending, settling and discharging that claim.
• You confirm that you are not located in a country subject to a U.S. Government embargo or listed as a "terrorist supporting" country, and that you are not on any U.S. Government list of prohibited or restricted parties.
• You must also follow any third-party terms that apply when using the app (for example your mobile network's terms).
• Apple and its subsidiaries, and Google, are third-party beneficiaries of these Terms and may enforce them against you.
• The app is free to download. Products, deliveries and services ordered through the app are physical goods and services paid directly to shops, riders and vendors, so no in-app purchases are made through the App Store or Google Play.

17. Changes to these Terms

We may update these Terms. We will change the effective date and, for important changes, tell you in the app before they apply. Continuing to use Society Kart after that means you accept the updated Terms.

Contact us

Society Kart is owned and operated by Biz E-Agency Inc., 1317 Edgewater Dr #867, Orlando, FL, United States. Local service area: PNWHS, Bin Qasim, Karachi, Pakistan.

• Email: support@getsocietykart.com
• In the app: Account → Help & Support
• Website: getsocietykart.com/contact