Refund and Cancellation Policy
Version 1 · Effective 28 October 2026 · Last updated 28 October 2026
This policy explains when orders, bookings and ads can be cancelled and how refunds work.
Cancelling an order
- Within 60 seconds: you can cancel an order yourself in the app, free of charge.
- After 60 seconds: the shop may already be preparing it. Use Help & Support from the order and our team will check with the shop. Orders that are already prepared, picked up or delivered usually cannot be cancelled.
- Rejected by the shop: if a shop cannot fulfil an order (for example an item is out of stock), the order is cancelled and you are not charged.
Problems with an order
For missing, wrong, damaged, expired or poor-quality items, report the problem from the order in the app within 24 hours of delivery (for fresh food and chilled items, as soon as possible). A photo helps us review it. Support reviews each case with the shop and rider and offers a refund, a replacement or another fair solution.
Failed deliveries
If a delivery cannot be completed because of the shop or rider, you are not charged and any payment is refunded. If it fails because the customer could not be reached at the address given, the delivery charge may not be refunded.
How refunds are paid
- Cash on Delivery: if you have not paid, there is nothing to refund. If you paid and a refund is approved, we arrange it with you through support.
- JazzCash / Easypaisa: approved refunds are sent back to the wallet used, normally within 7 working days of approval.
- Duplicate or mistaken payments are refunded once the transfer is confirmed.
Refunds are never paid through Google Play, because Society Kart does not take payments through Google Play.
Car bookings and home services
You can cancel a car booking or a home-service booking in the app before it starts, free of charge. Problems with a trip or a service are handled through support.
Sponsored ads
An ad that is rejected before it goes live is not charged. If our team removes a live ad, unused full days are refunded.
Shop and rider disputes
Disagreements about fees, dues or orders are handled through support using the order records.
Contact us
Society Kart is owned and operated by Biz E-Agency Inc., 1317 Edgewater Dr #867, Orlando, FL, United States. Local service area: PNWHS, Bin Qasim, Karachi, Pakistan.
- Email: support@getsocietykart.com
- In the app: Account → Help & Support
- Website: getsocietykart.com/contact